Kinds of journey
Hospital & facility transfers
A transfer involves two buildings, two care teams and one person who is tired of waiting. We coordinate directly with the sending and receiving units, arrive inside the agreed window, and carry the paperwork and belongings that so often get left behind.
What’s included
Everything here is part of the service. Where a trip needs something extra, we quote it before you confirm.
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Unit-to-unit coordination
We confirm with the sending unit before we leave and call the receiving unit before we arrive.
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Confirmed pickup windows
Account partners get a committed window rather than an open-ended promise, so beds turn over predictably.
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Belongings, tracked
Bags, mobility aids, hearing aids and charts are logged at pickup and signed for at drop-off.
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Any mobility level
Ambulatory, wheelchair, Broda chair or stretcher — the same booking process covers all of them.
Who this is for
- Hospital discharge planners and social workers
- Long-term care and retirement residences admitting a new resident
- Rehabilitation and complex continuing care units
- Families moving a loved one between facilities
Good to know
- Facility accounts get a direct dispatch line and consolidated monthly invoicing.
- We can hold recurring daily windows for units with predictable discharge patterns.
- Infection-control precautions are supported. Flag them at booking so the crew arrives prepared.
This is not an emergency service. We provide scheduled, non-emergency transportation only. If someone needs medical help right now, call 911.
People booking this also look at
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Stretcher transportation
Bed-to-bed transfers for passengers who cannot sit upright — with two trained attendants.
Read more -
Long-distance transportation
Out-of-town medical travel across Ontario and into Quebec, planned around the passenger.
Read more -
Wheelchair transportation
Lift- and ramp-equipped vans with four-point securement, for manual and power chairs.
Read more
Ready to book transfers transport?
Tell us about the trip and a coordinator will confirm the window, the vehicle and the cost — usually within half an hour.
Dispatch answers 24 hours a day, every day of the year